Terms of service

These Terms of Service (“Terms”) form a binding agreement between RPM Pro (“RPM Pro,” “we,” “us,” or “our”) and the customer that accepts them (“Customer,” “you,” or “your”) for access to and use of the RPM Pro property management software and related services (the “Services”).

By requesting a trial, placing an order, creating an account, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of a company or other entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Services.

Our Privacy Policy explains how we collect and use personal information and should be read together with these Terms.

1. The Services

RPM Pro is an online, cloud-based rentals property management platform. The Services help Customer manage long-term and vacation rental operations, including (without limitation) properties, tenants, guests, owners, housekeeping, billing, communications, and related automation.

As part of a software subscription, RPM Pro may provide Customer with one or more of the following, depending on the plan and order:

1. A dedicated subdomain selected by Customer at the time of order
2. Hosting of Customer’s domain name on RPM Pro domain name servers
3. Purchase and hosting of a new domain name selected by Customer

The private cloud environment is hosted on the RPM Pro managed network and administered by the RPM Pro team, except where Customer configures third-party integrations under Customer’s own accounts.

2. Trial use

If Customer registers for a trial, Customer may access the Services for the duration stated on the website (or otherwise confirmed by RPM Pro) at no charge. Trial Services are provided AS IS, with no warranty during the trial period.

Customer Data associated with a trial may be deleted after the trial ends unless Customer converts to a paid Service. Upon written request, RPM Pro will verifiably remove Customer Data and, where requested, provide written confirmation of removal within thirty (30) days.

3. Hosting SLA

This Hosting Service Level Agreement (“Hosting SLA”) describes the availability commitment for paid production RPM Pro installs hosted on the RPM Pro managed network. Trial environments are provided AS IS and are not covered by this Hosting SLA.

3.1 Infrastructure

RPM Pro hosts Customer installs on Hetzner infrastructure under RPM Pro’s management. RPM Pro selects server locations and configurations on that infrastructure and is responsible for administering the managed hosting environment used to deliver the Services. Underlying datacenter facilities, network transit, and hardware platforms are provided by Hetzner (or its affiliates); RPM Pro is not Hetzner and does not control Hetzner’s platform-wide incidents beyond commercially reasonable mitigation and communication.

3.2 Availability target

For each calendar month, RPM Pro targets 99.9% Monthly Uptime for Customer’s production install, meaning the install is reachable over the public internet for HTTP/HTTPS access. Monthly Uptime is calculated as:

((Total minutes in the month − Qualifying Downtime minutes) ÷ Total minutes in the month) × 100

“Qualifying Downtime” means periods when Customer’s production install is unavailable due to a failure in the RPM Pro managed hosting environment, excluding the items in Section 3.4. Brief interruptions under five (5) consecutive minutes, or downtime not reported to support@RPM-PRO.com within thirty (30) days after the month ends, do not count as Qualifying Downtime.

3.3 Scheduled maintenance

RPM Pro may perform scheduled maintenance for updates, security patches, migrations, or infrastructure work. RPM Pro will provide at least seven (7) days’ prior notice of scheduled outages when practicable (email or in-product notice). Scheduled maintenance windows that were noticed in accordance with this section do not count as Qualifying Downtime. Emergency maintenance required to address security risk, data integrity, or imminent failure may be performed with less or no notice and, when reasonably necessary, does not count as Qualifying Downtime.

3.4 Exclusions

The following do not count as Qualifying Downtime and are outside this Hosting SLA:

1. Scheduled or emergency maintenance as described above
2. Force majeure and events beyond RPM Pro’s reasonable control (including natural disasters, war, terrorism, labor disputes, widespread internet or DNS failures, and government actions)
3. Outages or degradation caused by Hetzner platform-wide incidents, upstream network providers, or other infrastructure suppliers, to the extent beyond RPM Pro’s reasonable control
4. Failures caused by Customer, Customer’s users, or Customer’s third-party providers (including bad code or customizations, misconfiguration, excessive load generated by Customer, or compromised credentials)
5. Third-party services and integrations Customer enables (payment gateways, accounting tools, email providers, channel managers, and similar)
6. Suspension or termination for non-payment or violation of these Terms
7. Denial-of-service attacks, malicious traffic, or security events, except to the extent caused by RPM Pro’s failure to apply reasonable hosting safeguards
8. Domain name, DNS, or SSL issues controlled by Customer or a third-party registrar/DNS host

3.5 Service credits

If Monthly Uptime for a covered production install falls below 99.9% in a calendar month, RPM Pro will credit Customer with one (1) cost-free day of subscription for each three (3) hours of Qualifying Downtime in that month (rounded down to whole three-hour blocks). Credits:

1. Apply only to the affected install’s future subscription fees
2. Are not redeemable for cash and are not transferable
3. Will not exceed the subscription fees paid for the affected install for the month in which the Qualifying Downtime occurred
4. Are Customer’s sole and exclusive remedy for unavailability under this Hosting SLA

To request a credit, Customer must email support@RPM-PRO.com within thirty (30) days after the end of the month in which the downtime occurred, with dates, times, and a brief description of the impact.

4. Backups and data recovery

RPM Pro maintains regular backups of the managed hosting environment for disaster recovery and platform continuity. Backups are operated for RPM Pro’s recovery purposes and are not a substitute for Customer’s own data hygiene.

Customer should regularly export critical information using the Services’ export features (and any other copies Customer maintains) and should not rely solely on RPM Pro backups for business continuity.

If Customer Data is lost or corrupted because of a failure in the RPM Pro managed hosting environment, RPM Pro will use commercially reasonable efforts to restore from the most recent available backup. Restore after Customer error (including accidental deletion, mistaken imports, user mistakes, or issues caused by customizations) is not guaranteed, may not be possible from available backups, and may be subject to a professional-services fee if RPM Pro agrees to attempt it.

RPM Pro does not warrant that any backup will be complete, current, or restorable in every circumstance. Except for the Hosting SLA credits in Section 3 (when applicable), RPM Pro’s liability for data loss remains subject to Section 13. After termination or deletion of an account, RPM Pro has no obligation to retain backups of Customer Data.

5. Customer responsibilities

Customer:

1. Is solely responsible for Customer Data and for obtaining any consents required to process it in the Services
2. Must use commercially reasonable efforts to prevent unauthorized access to the Services
3. Must notify RPM Pro promptly of any unauthorized access or security incident involving Customer’s accounts
4. May use the Services only in accordance with applicable law and these Terms
5. May not create or use an account while pretending to be someone else or otherwise spoofing an identity

Customer may allow employees and certain third parties (including tenants, guests, property owners, housekeepers, service technicians, administrators, and board members) to create accounts and access the Services for Customer’s benefit. Customer is responsible for those users’ compliance with these Terms.

5.1 Account security

Customer is solely responsible for maintaining the security of its accounts and the devices, networks, and credentials used to access the Services. This includes, without limitation, using strong unique passwords, protecting login credentials, restricting access to authorized users only, promptly removing access for former staff or contractors, securing any support or temporary logins Customer creates, configuring available security settings appropriately, and training users to avoid phishing and other social-engineering attacks.

RPM Pro is not responsible for any unauthorized access, security incident, data loss, disclosure, or other harm arising from Customer’s failure (or the failure of Customer’s users) to follow reasonable security practices, including weak or shared passwords, compromised credentials, unsecured devices, failure to revoke access, or misuse of accounts Customer controls. RPM Pro’s provision of the Services does not shift responsibility for Customer’s own security hygiene to RPM Pro.

6. Support

Customer support is available by email twenty-four (24) hours a day at support@RPM-PRO.com when contacted from the email address linked to the account holder. RPM Pro aims to reply within twelve (12) hours but does not guarantee response times.

To speed assistance, please include:

1. Software install URL
2. Name of the account holder
3. A clear explanation of the issue(s)
4. IDs of related assets such as property, invoice, or booking IDs

7. Acceptable use and restrictions

Customer may not:

1. Sell, resell, rent, or lease the Services (except as expressly permitted in a separate written agreement)
2. Use the Services to store or transmit infringing material, unsolicited marketing emails, libelous content, or other unlawful or tortious material, or material that violates third-party rights
3. Interfere with or disrupt the integrity or performance of the Services
4. Attempt to gain unauthorized access to the Services or related systems or networks
5. Reverse engineer, decompile, or attempt to derive source code from the Services, except to the extent such restriction is prohibited by law
6. Remove or modify any proprietary markings or restrictive legends in the Services
7. Access the Services to build a competing product or service, or copy any feature, function, or graphic for competitive purposes

RPM Pro may determine, in its reasonable judgment, whether activity violates this section and may intervene with sites or accounts hosted on its network when necessary to protect the Services or other customers.

8. Customizations

RPM Pro is provided as a standard product. Free trials are offered so Customer can evaluate the software before purchase. RPM Pro may occasionally offer customizations tailored to a specific Customer. Customizations are not part of the standard Services unless agreed in a separate written agreement, and may be charged only if that agreement says so.

RPM Pro does not guarantee the functionality of customizations. Once an install is customized, unless a separate written agreement states otherwise, that install may not receive standard product updates (so customizations are not overwritten). RPM Pro is not obligated to maintain or support those specific customizations, and Customer accepts these conditions when requesting customizations.

9. Billing and payments

Depending on the plan and service, billing may be one-time, monthly, quarterly, semi-annual, or annual. Unless otherwise disclosed, payments for Services are invoiced on a pro-rata basis. The billing day is set by RPM Pro and may be changed by contacting support@RPM-PRO.com.

We currently accept payment by credit card, debit card, PayPal, and bank transfer, subject to availability and plan.

9.1 Late payments

Unless otherwise agreed in writing, accounts are billed pro-rata. If payment is not made within five (5) days after the invoice due date, the account may be suspended and a late fee of 20% of the invoice total may be added. If payment is not made within thirty (30) days after the invoice due date, the account may be terminated. Customer will receive email reminders from the RPM Pro automated billing system as described below.

Unpaid amounts may be referred to a third-party collections agency. If an account is sent to collections, additional fees, costs, and interest charged by the collections agency (or otherwise arising from the collection process) may be added to the amount owed. Those third-party charges are outside RPM Pro’s control and are Customer’s responsibility in addition to any amounts owed to RPM Pro.

9.2 Billing system emails

The RPM Pro billing system sends automated emails when relevant, generally at 12:00 GMT, including:

• Invoice emails approximately fifteen (15) days before the due date
• A reminder approximately one (1) day before the due date
• Overdue reminders on approximately the 1st, 3rd, and 5th day after the due date
• On approximately the 5th day after the due date: suspension notice and notice that the 20% late fee was added
• Account termination email on approximately the 30th day after the due date (if still unpaid)
• Order confirmations, account information, password requests, and payment confirmations as applicable

These reminder emails stop once the invoice is settled. If you do not wish to receive automated emails, contact support (transactional billing and security notices may still be required to provide the Services).

9.3 Refunds

Because RPM Pro offers a free trial so Customer can evaluate the Services before purchasing, all sales are final and payments are non-refundable, including initial subscription fees and any renewal, upgrade, or prepaid billing period, except as expressly stated below or required by applicable law.

Refunds or credits may be issued only in these limited cases:

1. Billing error — for example a duplicate charge or an amount billed in clear error
2. Non-delivery — where RPM Pro fails to provision or make the paid Services reasonably available after payment, through no fault of Customer
3. Goodwill — RPM Pro may, at its sole discretion, offer a refund or credit in other circumstances; that does not create an obligation to do so in the future

Refund requests must be sent to support@RPM-PRO.com from the email address registered as the account holder. Cancelling the Services stops future billing according to Section 15 but does not entitle Customer to a refund for time already paid, unused prepaid periods, or partial billing cycles.

10. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, RPM PRO DISCLAIMS ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THE SERVICES MAY BE INTERRUPTED OR MAY CONTAIN ERRORS. ALTHOUGH RPM PRO TAKES REASONABLE PRECAUTIONS TO SECURE THE SERVICES, CUSTOMER UNDERSTANDS THAT RPM PRO DOES NOT GUARANTEE THAT THE SERVICES CANNOT BE COMPROMISED OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE.

Customer agrees to use the Services at Customer’s own risk, subject to the uptime commitment and other express commitments in these Terms.

11. Mutual confidentiality

11.1 Definition

“Confidential Information” means all confidential information disclosed by a party (“Discloser”) to the other party (“Recipient”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Customer’s Confidential Information includes Customer Data. RPM Pro’s Confidential Information includes the Services, any customizations, non-public product details, and pricing.

11.2 Protection

Recipient must use at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care) and must not disclose or use Discloser’s Confidential Information for any purpose outside the scope of these Terms. Recipient must make commercially reasonable efforts to limit access to Discloser’s Confidential Information to employees and contractors who need such access for purposes consistent with these Terms and who are bound by confidentiality obligations no less restrictive than these.

11.3 Exclusions

Confidential Information excludes information that:

1. Is or becomes generally known to the public without breach of any obligation owed to Discloser
2. Was known to Recipient prior to disclosure by Discloser without breach of any obligation owed to Discloser
3. Is received from a third party without breach of any obligation owed to Discloser
4. Was independently developed by Recipient without use of or access to the Confidential Information

11.4 Compelled disclosure

Recipient may disclose Confidential Information to the extent required by law or court order and, where legally permitted, will provide Discloser with advance notice so Discloser may seek a protective order. RPM Pro will disclose only the limited information required.

12. Proprietary rights and Customer Data

12.1 RPM Pro rights

The software, workflow processes, user interface, designs, know-how, and other technologies provided by RPM Pro as part of the Services are the proprietary property of RPM Pro and its licensors. All right, title, and interest in and to such items, including associated intellectual property rights, remain with RPM Pro. RPM Pro reserves all rights not expressly granted in these Terms.

12.2 Customer Data

All data uploaded by Customer or under any Customer account remains the sole property of Customer as between RPM Pro and Customer (“Customer Data”), subject to these Terms and the Privacy Policy. Customer grants RPM Pro the right to use Customer Data solely to provide, maintain, secure, and support the Services and otherwise perform under these Terms.

During the term, Customer may export data through the report export features of the Services in formats such as CSV and Excel. Exports may not include every data element in the Services. Additional data extraction requests may be made; RPM Pro reserves the right to charge fees to cover the cost of database work required to fulfill those requests.

13. Exclusion of damages and limitation of liability

EXCEPT TO THE EXTENT PROHIBITED BY LAW, AND EXCEPT IN CASES OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH EXCLUSION IS NOT PERMITTED, RPM PRO IS NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THESE TERMS (INCLUDING, WITHOUT LIMITATION, COSTS OF DELAY, LOSS OF DATA OR INFORMATION, LOST PROFITS, AND ANY FAILURE OF DELIVERY OF THE SERVICES), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

Without limiting the foregoing, RPM Pro is not responsible for claimed damages arising from servers going offline or becoming unavailable, or from corruption or deletion of a website or data on RPM Pro servers, except for the Hosting SLA credits expressly provided in Section 3 and any other non-excludable remedies required by law. RPM Pro is also not liable for unauthorized access, security incidents, or loss or disclosure of Customer Data caused by Customer’s (or Customer’s users’) failure to maintain reasonable account security as described in Section 5.1.

RPM PRO’S TOTAL LIABILITY FOR ALL DAMAGES ARISING FROM OR RELATED TO THESE TERMS (WHETHER IN CONTRACT, TORT, OR OTHERWISE) WILL NOT EXCEED THE ACTUAL AMOUNT PAID BY CUSTOMER TO RPM PRO UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Suspected violations of these Terms should be reported to support@RPM-PRO.com. Complaints will be investigated promptly.

14. Customer indemnity

Customer will indemnify, defend, and hold harmless RPM Pro against third-party claims, demands, damages, costs, penalties, fines, and expenses (including reasonable attorneys’ fees) arising out of or related to Customer’s use of or access to the Services, including any breach of these Terms by Customer or any claim related to Customer Data; provided that Customer is not required to indemnify RPM Pro to the extent a claim alleges that the unmodified Services infringe a third-party copyright, patent, or trade secret.

Separately, Customer agrees to defend, indemnify, and hold RPM Pro harmless from demands, liabilities, losses, costs, and claims (including reasonable attorneys’ fees) that arise from any service provided or product sold by Customer, its agents, employees, or assignees in connection with Customer’s business.

15. Term, termination, suspension, and return of data

15.1 Term and renewal

These Terms continue for the duration specified when ordering the Services and auto-renew for the same duration (each an initial or renewal “Term”) until terminated by:

1. Customer at any time within the Service (no other advance notice required), or
2. RPM Pro with at least sixty (60) days’ notice to the email address in Customer’s account

15.2 Mutual termination for material breach

If either party materially breaches these Terms, the other party may terminate at the end of a written thirty (30) day notice-and-cure period, except where these Terms provide a different remedy. Upon termination as provided here, Customer must pay any unpaid fees covering the remainder of the then-current Term, and the Services will end.

15.3 Termination by Customer

Customer may terminate at any time by cancelling in the RPM Pro client area or by contacting support@RPM-PRO.com. RPM Pro has no obligation to retain Customer Data after termination. Upon written request, RPM Pro will verifiably remove Customer Data and, where requested, provide written confirmation within thirty (30) days.

15.4 Suspension

RPM Pro may immediately suspend any account or the Services and remove applicable Customer Data if it in good faith believes that Customer or any account may have violated the law or these Terms. RPM Pro may try to contact Customer in advance but is not required to do so.

16. Governing law, forum, and arbitration

Customers located in the United States: These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms may only be brought in the state or federal courts located in Boston, Massachusetts. Both parties consent to personal jurisdiction in those courts and waive any claim that the forum is inconvenient. Nothing in these Terms prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any litigation is entitled to recover its reasonable attorneys’ fees and costs from the other party.

Customers located in other countries: These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute between Customer and RPM Pro arising out of or related to these Terms must be determined by binding arbitration in Boston, Massachusetts (in English) under the then-current commercial or international rules (as applicable) of the American Arbitration Association. Nothing in these Terms prevents either party from seeking injunctive relief in a court of competent jurisdiction. The prevailing party in any arbitration or litigation is entitled to recover its reasonable attorneys’ fees and costs from the other party.

17. Miscellaneous

• Injunctive relief. Breach of these Terms or violation of a party’s intellectual property rights may cause irreparable harm. The other party may seek a court order to stop a breach or prevent a future breach.
• Entire agreement. These Terms constitute the entire agreement between the parties and supersede all prior or contemporaneous negotiations, agreements, and representations, whether oral or written, related to this subject matter, except for any separate written customization or order agreement that expressly modifies these Terms.
• Changes. RPM Pro may update these Terms by posting a revised version on this page and updating the “Last updated” date. For material changes, RPM Pro may also notify Customer by email or through the Services. Continued use of the Services after an update constitutes acceptance of the revised Terms, except where applicable law requires a different process.
• Assignment. Neither party may assign or transfer these Terms to a third party, except that with notice these Terms may be assigned as part of a merger or sale of all or substantially all of a party’s business or assets.
• Electronic notices. Customer agrees to receive notices regarding the Services and these Terms from within the Services or at the email address in Customer’s account.
• Independent contractors. The parties are independent contractors with respect to each other.
• Severability. If any term is invalid or unenforceable, the remaining terms remain in effect.
• Survival. Terms that by their nature should survive termination will survive.
• CISG. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Contact

Questions about these Terms:

• Email: support@RPM-PRO.com
• General: info@rpm-pro.com
• Mail: RPM Pro, 3680 Highway 76, Young Harris, GA 30582, United States
• Phone: +1 706-608-6808

Last updated: 16 July 2026

Related: Privacy Policy